ABOUT DFSUL
Defence Forces Shop Uganda Limited (DFSUL) is a welfare company limited by guarantee through which serving soldiers, veterans and MoDVA civilian staff access commodities at relatively subsidized prices. The Shop has been in operation since Jan 2010 with an initial mandate to sell building materials. The mandate has since expanded to consumables (Sugar, soap, salt etc) and Farm hardware items like Barbed wire, chain link etc.
Vision:
To improve the welfare of Officers/Men of the UPDF and their families by provision of quality goods and services at comparatively lower prices.
Mission:
To improve the welfare of officers and men of UPDF, MoDVA civilian staff, veterans and their families through provision of quality goods & services.
CORE VALUES
The following core values form the foundation on which DFSUL delivers its services in order to achieve its mission and vision.
DFSUL Board, Management and Staff are dedicated to providing high quality goods and services to our customers and honoring our commitments.
DFSUL is keen on providing convenience to our customers in terms of location and high quality products.
DFSUL upholds a high degree of honesty and integrity in serving its customers and other stakeholders without compromising truth, openness, interpersonal behavior with a view of creating trust and unity
DFSUL shall endeavor to ensure transparency at all times when dealing with its customers and suppliers. The staff is also expected to be sincere and transparent in their dealings with DFSUL.
DFSUL adheres to professional standards in the conduct of its affairs. The company shall offer its services effectively and efficiently to all customers.
Accountability means that DFSUL shall ensure that its actions match with its words. We accept our individual/team responsibilities and meet commitments. We take responsibility for our actions in all our decisions and actions.
DFSUL customers are at the heart of everything we do. We strive to understand and exceed their expectations by delivering exceptional goods and services tailored to the customer ever-growing needs.
DFSUL success is a result of collaborative efforts. We promote a culture of teamwork, open communication, and mutual respect among our employees, fostering an environment where everyone can contribute and thrive.
Customers can rely on DFSUL for consistent product quality, timely delivery, and dependable service. We understand the importance of being a trusted partner.
DFSUL is dedicated to continuous learning and improvement. Regularly evaluating our processes and customer feedback, we adapt to changes in the market and industry to enhance our services.
